Well Medicare

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Privacy Policy

  1. Data Protection is Guaranteed
  2. About Us
  3. Data Processing Consent
  4. Disclosure
  5. Website Compliance
  6. Third-Party Services
  7. Security
  8. Cookie Policy
  9. Age of Consent
  10. Changes to privacy policy
  1. Data Protection Guaranteed

When you make an online purchase from us, we collect the personal information you give us such as your 

  • Name, 
  • Address
  • Date of Birth
  • Email address, 
  • Order Information
  • Telephone number (s)
  • Assessment Information

Including all other personal information required to make your purchase. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): with your permission, we may send you emails about our products or services and other updates.

Our priority is to implement and maintain data protection standards and adopt policies in line with the highest level of compliance. We adhere to the Data Protection Act (“DPA 2018”), the UK General Data Protection Regulation (“UK GDPR”), and the Privacy in Electronic Communication Regulations (“PECR 2003”) to handle your personal Information.

    2. About Us

We are WELLMEDICARE LIMITED. We are registered in England and Wales under company number 15313473.

Our registered office is located at:

55 Crawford Street,
London, England
W1H 4JQ.

  1. Data Processing Consent

By accepting our website consent and cookie banner provided when you complete an application or a verified purchase on our website with your personal information, we process your data in alignment with UK GDPR compliance. We will request your consent If your personal information is needed for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You can decline consent by opting out, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us online privacy@wellmedicare.co.uk  or mailing us at:

WELLMEDICARE LIMITED, 55 Crawford Street, London W1H 4JQ

  1. Disclosure

Wellmedicare Limited may use Personal Data for the following purposes:

  • When you use our website you create an account with us or buy one of our products or services.
  • To fulfil an order, request for services; or to manage your account we require the following: Email address, Phone number and Contact address
  • When you use our website (for marketing purposes): To market our products and services we require your email address; phone number & contact address. Your consent is required (You can opt-in or opt-out).
  • Website analytics when you use our website we use your data to improve our website and the way we contact you.We can track the pages you visited; emails opened your consent is required (You can opt-in or opt-out) .
  • To ensure effective customer experience and technical support, we can track your IP Address; date and time of enquiry and time, page visited previously, browser type and version and operating system
  • Identity Verification: For accuracy and to protect individuals against fraud, date of birth, contact details, formal identification is required.
  1. Website Compliance

Our website is managed by us. Your data storage is managed on our data storage systems, WooCommerce application and secured databases. Data storage is on a secure server behind a firewall at all times.

Payment processing and history: Debit and credit card data. All payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). 

Transaction history data is only stored to complete your purchase transaction. Once you complete your purchase transaction, all transaction information is deleted. Our payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including but not exclusively Visa, MasterCard, American Express and Discover. PCI-DSS ensures the secure handling of credit card information by our web store.

  1. Third-Party Services

Our products and services rely on collaboration with third parties (e.g., outside companies) to provide our services to you. Our third party partners provide an element of our services, for example, IT and cloud services, pharmacy clinics, delivery, diagnostics or marketing services. 

All third party partners are subject and have to adhere to data protection and information security due diligence prior to sharing any personal information. They also have to sign agreements with specific data processing and sharing clauses to ensure they share data strictly for the purposes we have instructed them, or in lawful ways as agreed.

All personal information transferred to third parties is only done in accordance with the UK GDPR (please see below for transfers).  

Third parties we may share your personal information which include:

Provision of healthcare services, including prescriptions;

Address and identification verification companies;

Delivery service providers, for example;

Marketing and analytics service providers;

Technology providers;

Communications providers;

Professional advisors, such as auditors, accountants and lawyers;

Any entity who may acquire us or part of our business or brands; or

Local regulators, courts, governments and law enforcement authorities, including emergency services.

When you contact our Customer Care team, this data, including your name, email address and conversations are hosted in the United Kingdom.

For more information reach out to privacy@wellmedicare.co.uk  or mailing us at:

WELLMEDICARE LIMITED, 55 Crawford Street, London W1H 4JQ

  1. Security

For data protection of your personal information we take all precautions and adhere to industry best practices to ensure it is not misused, Illegally accessed, disclosed, altered or destroyed. If you make a purchase using your credit or debit card information; this information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Even though no method of transmission of data over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

  1. Cookie Policy

Cookies are micro pieces of data which are placed on your computer or mobile device to identify you and track your activity on any given website. The data tracked could include products you have purchased when logged in or pages you have visited on your device.

Cookies make your online experience efficient by recognising you when you return to our website. Cookies are also used to keep a record of your login activity, personalise your online shopping experience, save passwords and make it easier to login during each website visit.

When visiting our website for the first time, you will see a message on the screen advising that cookies are used on the website. You can opt out of non-functional cookies by clicking to decline on the message.

Our cookie policy used on our website has been categories based on the guidelines within the ICC UK Cookie Guide. 

The following cookie categories are used on our website:

Strictly Necessary Cookies

Strictly necessary cookies are essential and required for the operation of our website, such as accessing secure areas of the website. Without these cookie services you will not be able to access our e-billing services or payment gateways.

Performance Cookies

These cookies are essential in tracking website user behaviour. The information these cookies collect are aggregated and anonymous. Performance cookies help us optimise our website, which inturn enhances your website shopping experience. 

Functionality Cookies

These cookies allow a personalised browsing experience. These cookies can also be used to provide services such as watching a video or commenting on our blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Analytics Cookies

Analytic cookies help record visits to our website, Including web pages and links you have clicked. This Information is used to enhance our services and content based on your preferences. The Information may also be shared with third-party tracking tools.

Advertising Cookies

These cookies are used to showcase relevant adverts based on your interests. They are also used to reduce the number of times you see a particular advert as well as help measure the reach of a specific advertising campaign. Advertising networks these cookies with the website administrators permission. They track your website visits and this information is shared with other organisations such as advertisers.

  1. Age of Consent

By using this site, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

  1. Changes To Privacy Policy 

We reserve the right to regulate this protection of personal data at any time, so read it often. Changes and clarification will be reflected immediately after their publication on the website. If we make significant changes in this policy, we will warn you here that it has been updated to know what information we collect, how we use it, and under what circumstances we use and/or publish. If our trade is obtained or merged with another company, your information can be transferred to new owners so that we can continue to sell products.

Questions and Contact Information

If you would like: Access, correct, change or delete any personal information we have about you, register a complaint or simply want more information email us at customerservice@wellmedicare.co.uk or mail us at: WELLMEDICARE LIMITED, 55 Crawford Street, London W1H 4JQ.