WellMedicare Limited

Website: https://wellmedicare.co.uk/

Effective Date:  1st February 2025

1. Introduction

This Cancellation & Refund Policy sets out the terms under which customers may cancel orders and request refunds for purchases made on WellMedicare Limited’s website. We are committed to complying with UK consumer protection laws while ensuring the safe and responsible sale of prescription weight-loss medications, including Wegovy and Mounjaro.

2. Cancellation Policy

2.1 Order Cancellation Before Dispatch

Customers may cancel their order for a full refund if the request is made before the order has been processed and dispatched.

Cancellation requests must be submitted via email to customerservice@wellmedicare.co.uk 

Once the order has been dispatched, it cannot be cancelled, and the customer must follow the returns process outlined below.

2.2 Cancellation of Online Assessment

If a customer chooses not to proceed with their purchase after completing the online medical assessment, no charges will be applied.

If an order is placed and subsequently cancelled before processing, a full refund will be issued.

3. Refund Policy

3.1 Prescription Medication Refund Restrictions

Due to health and safety regulations, we are unable to accept returns or offer refunds on prescription medications once they have been dispatched, unless the product is faulty, damaged, or incorrect.

This is in accordance with The Consumer Protection (Distance Selling) Regulations 2000, which exempt medicinal products from the standard right of return.

3.2 Refund Eligibility

Customers may be eligible for a refund in the following circumstances:

Faulty or Damaged Products: If the medication arrives damaged, defective, or incorrect, the customer must notify us within 48 hours of delivery with photographic evidence.

Incorrect Orders: If the wrong medication has been dispatched due to our error, we will provide a full refund or a replacement at no additional cost.

3.3 Non-Refundable Items

Prescription medications that have been opened, used, or tampered with cannot be returned or refunded.

Orders that have been dispatched and correctly fulfilled based on the customer’s online assessment cannot be refunded unless faulty.

4. Refund Process

4.1 To request a refund, customers must:

Contact our customer support team within 48 hours of receiving their order at [insert email] with details of their issue and supporting evidence (e.g., photographs of damaged items).

Provide their order number and proof of purchase.

Await confirmation of eligibility for a refund from our team.

4.2 If a refund is approved, it will be processed within 5-7 business days and credited to the original payment method. Processing times may vary depending on the payment provider.

5. Changes to This Policy

5.1 WellMedicare Limited reserves the right to amend this Cancellation and Refund Policy at any time according to the United Kingdom consumer laws. Any updates will be posted on our website. Continued use of our services constitutes acceptance of any revised terms.

6. Contact Information

For any cancellation or refund inquiries, please contact us at:WellMedicare Limited, 55 Crawford Street, London, England, W1H 4JQ 

Email: customerservice@wellmedicare.co.uk 

Phone: 0331 630 1010

By purchasing from WellMedicare Limited, you acknowledge and agree to the terms of this Cancellation & Refund Policy.