Cancellation & Refund Policy

Effective Date: 30/10/2026

This policy explains how cancellations and refunds work for services purchased through www.wellmedicare.co.uk. It should be read together with our Terms & Conditions.

This Website is operated by Well Medi Care Plus Limited (Company Number 16833893), a registered UK pharmacy. Throughout this policy, “we”, “us” and “our” refer to Well Medi Care Plus Limited.

1. How Payment Works

1.1 When you request a prescription treatment, payment may be taken online at the point of submitting your consultation, or in clinic. Any payment made is an authorisation for a prescription-only medicine that remains subject to clinical approval.

1.2 No medicine is dispensed or supplied until a UK-registered prescribing clinician has reviewed your assessment and approved treatment.

1.3 For clinic services (such as IV infusions and vitamin booster injections), payment may be taken online at the point of booking or in person at the clinic.

2. If Treatment Is Not Approved — Full Refund

2.1 If the prescribing clinician does not approve your treatment, you will receive a full refund of any amount you have paid for that treatment.

2.2 In this case, nothing is dispensed or supplied. If payment has already been taken, the full amount paid will be refunded to the original payment method.

2.3 Refunds for non-approved treatments are issued promptly and proactively by our team, to the original payment method, as part of the clinical review process.

3. Prescription Medicines Already Supplied

3.1 Once a prescription medicine has been dispensed and supplied (collected or otherwise released to you), it cannot be returned, exchanged or refunded. This is a legal requirement for prescription-only medicines and is in place to protect patient safety.

3.2 The only exception is where the medicine supplied is faulty, damaged, or incorrect. In that case, please contact us as soon as possible and we will put it right.

3.3 Your statutory rights under UK consumer law are not affected.

4. Cancelling a Prescription Request Before Approval

4.1 If you wish to cancel your request before the clinical review is completed and before any medicine has been dispensed, please contact us as soon as possible and we will cancel the request and refund any payment already made in full.

4.2 Once medicine has been dispensed following clinical approval, section 3 applies.

5. 3-Month Weight-Loss Plans

5.1 Some weight-loss treatments can be bought as a 3-month plan: three 4-week supplies, paid for in full at the time of ordering, with the first month at a reduced plan price and months 2 and 3 at the standard monthly price.

5.2 Home delivery. After a UK-registered prescriber has approved treatment and set the dose for each month, all three months are dispensed and sent together in a single delivery, for one courier fee.

5.3 Clinic visits. You receive month 1 at your appointment. Months 2 and 3 are kept for you at our clinic: you attend each month, the prescriber reviews you and decides that month’s dose at the visit, and the medicine for that month is then handed over. Months 2 and 3 must be collected within 6 months of purchase; after that they lapse without refund.

5.4 Doses. If month 2 or month 3 is prescribed at a higher dose than the plan dose, you pay the difference between the standard monthly price of that dose and the standard monthly price of your plan dose — before dispatch for home delivery, or at the visit for clinic plans. Staying on the plan dose costs nothing extra; a lower dose is not partly refunded.

5.5 If the prescriber does not approve treatment, or you cancel before month 1 has been dispatched or handed over, the full plan price is refunded under sections 2 and 4.

5.6 Once your supply has been dispatched, or month 1 has been handed over at the clinic, the plan cannot be refunded, in whole or in part — including if you decide to stop, pause or switch treatment, do not attend for a remaining month, or do not use all of the medicine.

5.7 For home delivery you are responsible for storing the medicine as directed (unused pens in a fridge at 2–8°C) and for contacting us about side effects or changes to your health before moving to the next dose.

5.8 A plan is personal to the patient it was prescribed for and cannot be transferred, split, or exchanged for another treatment. Section 3.2 (faulty, damaged or incorrect medicine) and your statutory rights still apply.

6. Clinic Appointments (IV Infusions & Vitamin Boosters)

6.1 You may cancel or reschedule a clinic appointment up to 24 hours before the appointment time. Where payment has been made in advance, it will be refunded in full to the original payment method.

6.2 Cancellations made less than 24 hours before the appointment, or missed appointments, may not be eligible for a refund, as the appointment slot and preparation are reserved for you.

6.3 If we need to cancel or reschedule your appointment for any reason, you will be offered an alternative appointment or a full refund.

7. How to Request a Cancellation or Refund

To cancel a request or ask about a refund, contact us:

Email: info@wellmedicare.co.uk
Phone: 020 3621 0294
In person: 44 Crawford Street, London, W1H 1JS

Please include your name and order or booking reference so we can locate your payment quickly.

8. How Refunds Are Made

8.1 Approved refunds are made to the original payment method used for the transaction.

8.2 Once processed, refunds typically appear within 5–10 business days, depending on your card issuer or bank.

8.3 We do not charge a fee for issuing a refund.

9. Fraud

We reserve the right to refuse or cancel any order, and to withhold supply, where fraudulent activity is suspected.

10. Contact & Governing Law

This policy is governed by the laws of England and Wales. If you have any questions about cancellations or refunds, please contact us at info@wellmedicare.co.uk.