Privacy Policy

Effective Date: 01/02/2026

1. Who We Are

This website www.wellmedicare.co.uk is operated by:

Registered Pharmacy: Well MedicareOperated by: Well Medi Care Plus LimitedCompany Number: 16833893Address: 44 Crawford Street, London, England, W1H 1JSSuperintendent Pharmacist: Ibraheem Odufuwa (GPhC 2232882)Email: info@wellmedicare.co.ukPhone: 07415770327

For the purposes of UK data protection law, Well Medi Care Plus Limited is the Data Controller.

2. The Type of Data We Collect

Because we provide pharmacy and clinical assessment services, we collect both personal data and special category health data.

2.1 Personal Data

Full name
Date of birth
Address
Email address
Telephone number
Payment details
IP address and device information

2.2 Special Category Data (Health Data)

Medical history
Current medications
Lifestyle information
Consultation responses
Clinical notes
Prescription records

This data is required to assess your suitability for treatment.

3. How We Collect Your Data

We collect your data when:

You complete a consultation form
You create an account
You make a payment
You contact us
You visit our Website (via cookies and analytics tools)
You attend our pharmacy in person

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

4.1 For Personal Data:

Performance of a contract
Legal obligation (pharmacy regulations)
Legitimate interests

4.2 For Health Data (Special Category):

Provision of health or social care
Medical diagnosis
Public health obligations
Your explicit consent where required

Without this data, we cannot provide clinical services.

5. How Your Data Is Used

We use your information to:

Review your consultation
Conduct clinical assessments
Issue prescriptions (where approved)
Process payments
Maintain pharmacy records
Comply with GPhC and NHS regulations
Prevent fraud
Improve our services

We do not sell your data.

6. Sharing Your Data

We may share your data with:

UK-registered prescribing clinicians
Pharmacists
Payment processors
IT service providers
Regulatory authorities (e.g., GPhC, ICO)
Law enforcement where required

All third parties are required to maintain confidentiality and comply with UK data protection laws.

7. Data Storage and Security

We implement appropriate technical and organisational security measures, including:

Secure servers
Encrypted data transmission (SSL)
Restricted staff access
Password-protected systems

Health data is stored securely in accordance with pharmacy regulatory requirements.

8. Data Retention

Pharmacy records are retained in accordance with UK legal and regulatory obligations.

Prescription and clinical records may be retained for a minimum period required by law (typically up to 7 years or longer where legally required).

9. Your Rights

Under UK GDPR, you have the right to:

Access your data
Correct inaccurate data
Request erasure (where legally permitted)
Restrict processing
Object to processing
Data portability
Withdraw consent (where applicable)

To exercise your rights, contact:info@wellmedicare.co.uk

10. Cookies and Website Tracking

We use cookies and similar technologies to:

Ensure Website functionality
Improve user experience
Analyse Website traffic

Full details are available in our Cookie Policy.

11. International Transfers

We do not routinely transfer personal data outside the United Kingdom.If this changes, appropriate safeguards will be implemented.

12. Complaints

If you are unhappy with how we handle your data, you may contact us first.

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)www.ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our Website.